INFORMATION FOR CUSTOMERS

Entities customers

How to request a service:

Fill out a customer form. You may obtain a form at the office of the head of ESTI's commercial department, request one via email or through our webpage. Once the customer has submitted a completed form and the pertinent documents, they will receive an agreement by mail.

Sign the agreement. Once the agreement submitted by the customer has been reviewed, they will be required to submit two copies of the document, duly signed and stamped, for approval by ESTI's management.

Request a service. Upon signature of the agreement, the customer may proceed to request the translation and interpretation services they need.

Translation. You may request this service in person or via email through our Commercial Office, attaching the document for translation and specifying the target language. The document to be translated must be submitted in digital format.

The person requesting the service must appear on the customer form.

Rush services are available, at 30 % of the total amount.

You will receive the request number and the delivery date by mail.

If the organization has not signed an agreement with our center, translations services may be offered on the basis of an advance payment (calculated from an initial estimate). The difference will then be charged upon delivery of the document.

No completed documents will be delivered until full payment is made.

Bilateral interpretation. You may request this service in person, by phone or email (unamis.acosta@esti.cu). Please describe the service you require and attach the following information:

1. Number of delegation members
2. Official responsible for the delegation and contact information. Language.
3. Duration of event.
4. A work program.

You must also guarantee transportation and food for the interpreter(s) for the duration of the event. The person requesting the service must appear on the customer form.

Should the request be made with less than 1 week's notice, a surcharge of 20 % of the total shall apply. This surcharge will also be applied if all of the information required to prepare the interpreter is not provided.

Simultaneous interpretation and electronic equipment (S.I.S)

You may request this service in person or by email (lazara.chang@esti.cu). Please attach the following information:

1. Name of the event,
2. Dates, times, place,
3. Working languages
4. Total number of participants (and number of foreign-language speakers). Please specify whether the event is co-sponsored or is financed in any way by an international organization.

You must also provide us with a program and guarantee food for the interpreters, event coordinators and technicians, if applicable, during the event.

ESTI will provide transportation for its staff if the event is in Havana. The person requesting this service must be authorized to do so in the customer form.

Should the request be made with less than 1 week's notice, a surcharge of 20 % of the total shall apply. This surcharge will also be applied if all of the information required to prepare the interpreter is not provided.

Any request for simultaneous interpretation services and equipment are subject to the appendices of the general agreement which stipulate service conditions.

Services. Professionalism and discretion is guaranteed by the personnel hired for the different services.

Invoicing and payment. Upon completion of the services, the customer must pick up the invoice at ESTI and effect payment within 30 days.

In the case of translation and interpretation services requested by an international organization, the services, invoicing and payment conditions shall be established through an agreement to be negotiated by the two parties.

  Individual customers

We specialize in the translation of official documents. Bilateral interpretation services are available for weddings and other events.

How to request translation services:

Services are requested by phone at 832-7580, 832-7586 to 89 ext. 101 and 146 from 2 pm to 6 pm, Monday to Friday, and from 9 am to 6 pm Saturdays and Sundays.

Services are offered Monday, Tuesday, Thursday and Friday from 8:30 a.m to 12:00 pm, and Wednesdays from 1:00 p.m. to 7:00 p.m.

Documents must be submitted in the morning, at the time specified to the customer.

All official documents issued in Cuba for legal purposes abroad must be officialized at a legal consultancy office prior to translation.

Upon submitting the document, the customer must pay the total translation service amount in advance for fixed-rate documents or an estimate of this amount if it is dependent on the number of translated pages (a pre-invoice is issued for the latter). A final invoice is given to the customer upon delivery of the document, at which time the difference must be paid, when applicable.  

Should the customer leave with the pre-invoices and not make the advance payment, the document will not be translated until the advance payment is made.

To collect the finished document, the customer must present the pre-invoice, marked as paid. The customer must then request a final invoice and present it at the cashier desk, even if there is no difference to be paid.

Rush services are available at 30 % of the document's total translation cost.

How to request bilateral interpretation services:

The customer must request this service in person. Payment may be made upon this request or upon meeting with the interpreter (always in the morning). Transportation to and from the location must be guaranteed for the interpreter. Rush services are available at 20 % of the total service amount.